[Coming back the next day when I can think again]
We took a step backward here at Orange Ukraine, but now we're back.
Squarespace accidentally let their automatic system shut down the site
for a couple hours without warning, and in the process cut all access
to the site off. My apologies for the interruption.
We compounded the problems by fiddling with our purchase plan and
scrapping the spiffy new look Lesya had put up in the process.
Lesyawent and hid in the closet and i had to tempt her back out with
lots of chocolate.
Ok, update time: The Squarespace people had heart
failure about the site problems here yesterday. Lesya had to redo
the whole look, but their support guy stuck with us for FIVE STRAIGHT
HOURS until everything was back to normal.
In the meantime, they made the following changes at Squarespace so our problem never happens again:
1) If you're site's doing well and exceeds bandwith limits, you get lots of warnings well in advance. In addition, they promised to put people on every site shutdown issue from now on, so people won't accidentally not get notified like happened with us.
2) If you reactivate your site at anything except the Advanced
setting (the setting you get for free the first month, so long as you
don't hit that bandwidth limit) then you lose your cool layout
settings. Squarespace just put ina new warning system to make sure you
know exactly what functionality you will lose at Basic or Standard
plans.
Seeing the situation in the light of day (after some sleep) I'm
really thankful they worked so hard to help us out of our situation. So
thanks, guys. Lesya and I really appreciate it.